ABOUT ME

Hi, I’m Dawn Arksey — customer care consultant, phone confidence coach, and founder of WOW Service Secrets.

For over 25 years, my husband and I have run a business together. I’ve spent most of those days answering phones, replying to emails, helping customers, and learning how to truly connect with people in everyday service moments.

I’ve seen how customer care has shifted over the years: faster tools, more automation, less heart. That’s why I started WOW Service Secrets — to bring the human side of service back to life with confidence, clarity, and connection — without the fluff.

Whether you're a small business owner, team leader, or someone just trying to sound more professional on the phone — I’m here to help. I offer honest feedback, skill-building, and service support that makes every interaction feel more like a conversation, not a transaction.

Because real service isn’t about robotic replies or perfectly scripted responses. It’s about showing up, being human, and making someone feel remembered.

Let’s bring the WOW back to your business, one conversation at a time.

Let’s Start a Conversation That connects

Have a question? Want to book a call review? Looking for ways to bring more heart into your customer service?

I’d love to hear from you.

Whether you're just getting started, running a team, or simply curious about how to WOW your customers better — this is your space to reach out.

Fill out the form below and I’ll personally get back to you.

✨ Let’s make service feel human again.